Japan-based multinational car-electronics leader expects to reduce average cost of incident management by half by pinpointing root causes of customer-facing issues
TOKYO–(BUSINESS WIRE)–#NewRelicOne–New Relic (NYSE: NEWR), the industry’s largest and most comprehensive cloud-based observability platform built to help customers create more perfect software, announced today that Pioneer Corporation, a Tokyo-based multinational corporation specializing in digital entertainment, car electronics, and mobility services, is utilizing the power of the New Relic Observability Platform to achieve better operational efficiency. By implementing New Relic, Pioneer expects to reduce the average cost of incident management for Vehicle Assist, one of its telematics solutions, by half. At the same time, the Pioneer development team is now able to make better decisions faster on new service developments, using data such as usage rate of popular features, from New Relic’s real-time user monitoring capabilities.
Scaling to a Growing User Base
The fleet management market is expected to grow to $31.5 billion by 2023 [1]. Because of this growth, the need for operational efficiency among fleet owners is becoming more and more critical [2]. Hence, Pioneer introduced Vehicle Assist, a cloud-based operations management service, to allow its customers to use automation for the continuous operation of daily administration tasks. Pioneer anticipates that the number of users for Vehicle Assist will increase more than ten times as compared to two years ago.
Since more customers are adopting Vehicle Assist, the Pioneer development team decided to transform Vehicle Assist’s infrastructure by moving to the cloud and adopting microservices to set itself up for scale. Previously, Vehicle Assist was running on a monolithic architecture that could not scale with the demands of its growing user base. Introducing modern software development technologies greatly increased the complexity of its infrastructure. The team’s previous monitoring tools were unable to pinpoint why incidents were occurring, leaving the infrastructure team completely unaware of issue causations. One member of the team was dedicated to managing performance errors at all times, taking away engineering resources that could have been put toward innovation and improving Pioneer’s services for its customers.
Real-Time Insights for All with New Relic
Pioneer adopted the New Relic Observability Platform and anticipates reducing the number of incident management hours by half. By utilizing the power of observability, the development team will be able to discover bottlenecks causing incidents by mapping real-time data from its users, applications, infrastructure dependencies, and public cloud environment. Now that the team fully understands the root causes of incidents, resolution time is estimated to be decreased from three months to less than 12 hours.
The Pioneer development team will also be able to experience the benefits of real-time insights from New Relic’s Observability Platform as they are now able to use dashboards with real-time usage statistics to understand which features of Vehicle Assist are the most valuable to its customers. This channel of faster customer feedback has allowed the DevOps team to deploy software updates to high-usage functions of the product faster and more frequently than their previous standard update schedule of two-times-a-year.
Supporting Quotes
“To evolve the fleet management solutions business globally, it is necessary for our team to optimize the plan, development, and operations system to become more efficient. Pioneer wants to ensure that our engineering teams have complete visibility into our services in order to address customer issues. Now with New Relic, our team fosters a data-driven culture, allowing us to make better-informed decisions to make our services better for our customers,” said Seiji Tanezawa, Executive Officer, Data Solutions Business Division at Pioneer Corporation.
“I am very honored to support Pioneer Corporation’s further advancement in vehicle management solutions and its digital transformation efforts. Transforming infrastructure and engineering teams to become more dynamic and optimized is essential for our customers’ growth. New Relic is proud to support digital transformation throughout not only the manufacturing industry, but all industries in Japan and around the globe in order to ensure high-reliability products and services,” said Shinichiro Konishi, President of New Relic K.K.
For more information on how New Relic’s supports Japanese businesses, please visit newrelic.co.jp.
Forward-looking statements
This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding expected growth of the fleet management market, anticipation of increased customer adoption and usage, and New Relic’s ongoing partnership with Pioneer Corporation, including any anticipated benefits, results and future opportunities related thereto. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
[1] Fleet Management Market by Solution (Operations Management, Vehicle Maintenance and Diagnostics, Performance Management, Fleet Analytics and Reporting), Service (Professional and Managed), Deployment Type, Fleet Type, and Region – Global Forecast to 2023, Markets and Markets, April 2019
[2] Fleet Management Market by Solution (Operations Management, Vehicle Maintenance and Diagnostics, Performance Management, Fleet Analytics and Reporting), Service (Professional and Managed), Deployment Type, Fleet Type, and Region – Global Forecast to 2023, Attractive opportunities in the Fleet Management Market, Markets and Markets, April 2019
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